Shipping and Delivery

Front Door Delivery

Our $49 flat-rate Front Door Delivery is the default delivery option for larger items that can’t be shipped by courier. Smaller items or those under $200 will ship via courier for a $19 fee.

Front Door Delivery includes:

Delivery of your new furniture, in its boxes, right to your front door. If access to your building is restricted, we’ll deliver to the closest safe location near your home. If you live in a walk-up apartment, please let us know in advance so we can arrange the appropriate delivery option: some of our delivery partners may not be insured to bring your delivery up flights of stairs.
Once your order is ready for delivery, our delivery partners will reach out to you to schedule your delivery and explain what you can expect on delivery day, so you won’t have to worry about any surprises.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
Please note that a signature is not required to complete front door delivery.

In-Room Delivery

Need some extra muscle? Our team has you covered. Here’s what to expect from our $119 In-Room Delivery service:

We’ll bring your order beyond the doorstep and into any room you choose.
Once your order is ready for delivery, our delivery partners will reach out to you to schedule your delivery and explain what you can expect on delivery day, so you won’t have to worry about any surprises.
On delivery day, you’ll receive a notification when our team is approximately 30 minutes away.
A signature is required in order to complete delivery.

In-Room + Assembly Delivery

Is putting together furniture not really your thing? Select our $199 In-Room + Assembly Delivery service to start enjoying your purchase faster. Here’s how it works:

We’ll bring your order into whatever room you’d like.
We’ll assemble the furniture, so you can just lean back and admire your excellent taste.
While our delivery teams are very handy, they don’t install items that will permanently modify your space, such as anti-tipping hardware or securing any items to your walls. To see how much assembly your items require, check out the Assembly Instructions that can be found on each product page.
A signature is required in order to complete delivery.

Scheduling Your Delivery

Once your order is ready for delivery, our delivery partners will be in touch to schedule your delivery date and explain what you can expect on delivery day.

Smaller items are sent via courier. When your order ships, we’ll send you the tracking number so you can know when to expect it.

Delivery Day

Expecting a delivery? Here’s what to do to prepare for the big day:

Ensure that the area where you plan to put your new furniture is clear and there is enough room for assembly.
You will receive a notification on the day of delivery when the team is approximately 30 minutes away.
If you live in an apartment building, check if you need a Certificate of Insurance for deliveries in advance. If so, email us at [email protected].
Our local shipping partners will deliver your furniture in accordance with your chosen delivery option.

Unboxing and Box Removal

Our delivery partners will not dispose of any boxes. Our team recommends keeping your boxes in the event you need to initiate an exhange or return.

Certificate of Insurance

If your building requires a Certificate of Insurance (COI) for delivery, we can help once you’ve placed your order. Just email us at [email protected]. If your building has a specific COI template, please include it as an attachment. If not, please provide the name, address, and the required coverage amount for the COI.

Local Delivery Partners

If your account shows your order is with a local delivery partner, they should be reaching out to you in approximately two business days to schedule the delivery. If you haven’t heard from them after this time, contact our team and we’ll follow up for you, or provide their direct contact number.

Refused Delivery

If you refuse your order at the time of delivery, let us know, and we’ll process an exchange for an item that suits your space better. In this case, there won’t be additional shipping fees, and we’ll charge or refund you the difference in price.

If you refuse the order without requesting an exchange, it will be processed as a return. Once the item is back at our warehouse, we’ll issue a refund for the item’s price, minus a $49 return shipping fee. Your initial shipping fee won’t be refunded since the delivery was completed.

Please note that if we don’t receive notice of a refused delivery, it may delay your refund.